Return & Refund Policy

Return & Refund Policy – Nari Saree

At Nari Saree, we value the trust of our customers and aim to ensure a smooth and transparent shopping experience. We request all customers to carefully read the following Return & Refund Policy before placing an order.

1. Mandatory Unboxing Video

• A complete unboxing video is required while opening the package.
• The video must be clear, continuous, and unedited, showing the parcel from the beginning.
• Return, refund, or exchange requests submitted without a valid unboxing video will not be accepted.

2. 3-Day Return/Exchange Window

• Customers may raise a return or exchange request within 3 days of delivery.
• Requests submitted after 3 days will not be accepted under any circumstances.

3. Eligibility for Return/Exchange

Requests for return or exchange will be approved only under the following conditions:

• The wrong product has been delivered.
• The product is damaged or defective at the time of delivery.

4. Non-Returnable and Non-Exchangeable Items

We do not accept returns or exchanges in the following cases:

• Size issues or minor color variations caused by lighting or screen resolution.
• Damage caused due to improper handling, washing, or usage by the customer.
• Customized, altered, or made-to-order products.

5. Refund Policy

• Refunds are issued only when a replacement is not available.
• Approved refunds will reflect in the original payment method within 7–10 working days.
• Shipping and handling charges are non-refundable.

6. Process for Raising a Request

• Customers must share the unboxing video and lodge their complaint within 3 days of delivery via WhatsApp or Email.
• Our support team will review the submitted details and confirm whether the return, exchange, or refund request is eligible.

Important Notice

By placing an order with Nari Saree, you acknowledge and agree to abide by this Return & Refund Policy.